BMC Helix ITSM—Support for extending the expiration time of the bearer token. A unified platform that automates and enables the work of service and operations teams. Integrate alerts, metrics, and topology from Dynatrace into BMC Helix Operations Management, AIOps and BMC Helix Discovery. You can watch the following video for a quick tour of Asset management:BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture and a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. You will have one attempt to pass the exam. Other subscriptions outside of BMC Helix ITSM service, such as BMC Helix Digital Workplace, BMC Helix Business Workflows, BMC Helix Virtual Agent, BMC Helix Dashboards, and IT Operations Management products are not part of this 2-year archival auto-scheduler. Why Migrate from Remedy to BMC Helix ITSM. For more information about BMC Helix ITSM Insights, see Orientation in BMC Helix ITSM Insights documentation. March 7, 2023. 02. BMC Helix ITSM: Service Desk acts as a single point of contact for user requests, user-submitted incidents, and infrastructure-generated incidents. 18. BMC Software, Inc. BMC Helix ITSM Insights resource requirements. Question. CSS ErrorEarlier versions of BMC Remedy ITSM extended the BMC Atrium Configuration Management Database (CMDB) data model by adding a number of ITSM-specific attributes to CI classes. Jim has configured an automated CI blackout policy for change requests received through BMC Remedy ITSM. For more information about BMC Helix ITSM Insights, see Orientation in BMC Helix ITSM Insights documentation. Creating PDF and Word exports. Go to AR System Administration Console>> Server Information>> Click on Configuration >>. Your BMC Helix ITSM services also include access to Smart IT. 02 and lower. x: Fundamentals Developing Progressive Web Applications. BMC Products licensing. x: Fundamentals Using . This is potentially aggravating to customers who have become used to speedy. Namespace to install BMC Helix IT Service Management. It is theoretically possible to run a Linux virtual machine on a Windows host and deploy Kubernetes across the virtual machine and run Linux containers. Both solutions support a wide range of industries and go beyond IT. BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. As a developer, log in to BMC Helix iPaaS and navigate to the Cloud Studio. ; Make sure you can log in to the application server and run scripts in the. Section 2. and in other countries. The following three approaches can be adopted. 3. For more information on ITSM professional opportunities and general IT careers, see these BMC Blogs: ITSM Certifications: A Beginner’s Guide; ITIL/ITSM Roles and ResponsibilitiesExperience predictive service management with BMC Helix ITSM. The Deployment Application enables you to promote changes effectively and reliably across environments on your own. BMC Helix ITSM provides predictive IT service management for your modern enterprise. x and higher (9. 02. Fast, accurate, agentless discovery. Remedy ITSM;. Scott Davis. hrs. BMC solutions help you analyze how you use your resources so you can make informed decisions about what to spend and where. Log on to Smart IT from any client. N/A. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. For more information, see Patch 1 for Remedy Smart Reporting version 19. BMC named a Leader in the 2022 Gartner ® Magic Quadrant™ for ITSM Tools AI-powered service management to drive faster resolution Automated, AI-driven service management (AISM) capabilities enable faster, more accurate, and more efficient ways of delivering service innovations. 02, 19. 01: Patch 1 for version 18. After the BMC Helix IT Service Management installation is complete, you must apply application licenses within three days. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Basic Service Management is a book that every rookie in service management should read. BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. You can use the POST method to create and update records such as incidents, change requests, problem investigations, and service requests in BMC Helix ITSM. We have seen multiple frameworks come and go and many new flavours of the month pass in and out of fashion. Enterprise systems management is the practice of applying IT service management to other areas of an enterprise or organization with the purpose of improving performance, efficiency, and service delivery. BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. With this, ITSM’s goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise. The REST API references. You can access BMC Helix ITSM Insights from Smart IT, which is available on the. x: Fundamentals Using (WBT) Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles. Also, in a multitenant environment, this can help distinguish code that belongs to particular tenants. She has P&L responsibility for the company’s full suite of BMC Helix solutions for IT service management and IT operations management. The agreement can consist of one or more service targets. List of BMC Remedy 9. To go deeper on ITSM metrics and KPIs, explore the BMC Service Management Blog and these articles: Introduction to Critical Incident Response Time (CIRT): A Better Way to Measure Performance; MTTR Explained: Repair vs Recovery in a Digitized Environment; Pitfalls of Choosing the Wrong IT Service Desk Metrics; Top 5. For example, choose Create New > Broadcast in the universal client. BMC Software is the leading provider of enterprise software solutions. BMC Helix ITSM. Automatically right-size resources to balance cost and performance requirements. BMC Helix is an open and extensible solution that enables rich integrations with homegrown or third-party systems through APIs and no-code integration capabilities. BMC Service Desk uses automated, ITIL® compliant Incident Management and Problem Management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. IT service management (ITSM) refers to all activities surrounding the planning, deployment, management, improvement, and retirement of IT service delivery. has CTM:People and User record) sends a password reset request via email. BMC Support does not actively monitor these comments. ITOM empowers the continuous alignment of services to: Understand utilization at the resource, application, and business service level. This patch consolidates all the Hot Fixes delivered for BMC Remedy IT Service Management version 19. BMC Remedy/ Helix ITSM is designed with ease of use in mind. Data migration scenarios. BMC Helix iPaaS, powered by Jitterbit provides a pre-built integration template that enables you to synchronize BMC Helix ITSM change requests with ServiceNow change requests. BMC Helix Virtual Agent BMC Helix ITSM BMC Helix. The resulting visibility could enable organizations to optimize and control these. This first best practice is all about your vision and strategy. Active a day ago Created Nov 15, 2023 Sidhdesh Punaskar. Get in touch. The purpose of configuration management. x: User. BMC Helix offers industry-leading, cutting-edge service. The country’s massive potential and prospect of becoming a global hub for cloud solutions influenced our decision to collaborate on Saudi Helix. Specify the external IP address to enable external access. Explore BMC Helix ITSM › Explore BMC Helix Business Workflows › Accelerate innovation through intelligent applications. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) CareersBMC Product Name: User. They provide a much needed set of features including responsive design, modern Java Script technologies, and more. BMC is investing in the tool and working to modernise (overhaul) the entire platform, including processes, system/services, functionality, architecture, upgrade/release cycle, UI and UX. IT service management (ITSM) refers to all procedures, processes, and policies that help organizations to manage and implement their IT services. Make sure the Remedy system is licensed with enough user licenses. In addition, the AR System is the workflow engine between the BMC Helix ITSM applications and the database. This platform leverages artificial intelligence to automate and streamline various service. Well the documentation says it: The root URL path for REST API in BMC Remedy AR System is . BMC Helix Portal —BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture and a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. The BMC Remedy ITSM Process Designer application functions on the basis of process inheritance. 2. BMC Helix ITSM: Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles. ICC IT Service Management Application. These trademarks are in the U. Specify the alias name of AR System server. Competitors and Alternatives. Azure Monitor supports connections with the following ITSM tools: ServiceNow ITSM or IT Operations Management (ITOM) BMC; ITSM integration workflow. We have been running the BMC Helix software-as-a-service (SaaS) platform for over three years using this modern architecture. Make sure that you specify the value for this parameter. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. Example, 'bmc-itsm'. In short, it’s taking what works well in IT service management (ITSM) and applying it to the entire enterprise. Including. The organization may bring in a new CIO and IT managers to offer enough executive support as required for a new ITSM implementation. 1. Align resource forecasting with business demand. You can create and manage security incidents with a unique incident type. When LHIS needed a new IT service management solution, it turned to BMC Helix ITSM because it offered efficiency through automation and supported easy access to digitally enabled tools. BMC Remedy AR. Summary. The IT Infrastructure Library ® (ITIL) has evolved from a recommended best practice to a global industry standard for aligning IT services with business requirements. Patch 2 for version 21. Evaluate the cost and expertise required to deploy and operate the new technologies. Fundamentally, though, ITOM operates on Service Operations Guidelines, a subset of overall ITSM, as the name implies. AIOps identifies root causes of issues faster than humans can, using event patterns and service topologies. The end user needs the catalog to help guide them through self-service resolution or directing their issue to the appropriate person. Auto-create a message in Microsoft Teams when an incident is created in BMC Helix ITSM. x, 19. BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. Enterprise systems management is the practice of applying IT service management to other areas of an enterprise or organization with the purpose of improving performance, efficiency, and service delivery. Identifying problems proactively by leveraging machine learning. Get started with incident and problem management processes in. Based on these definitions, you might realize that there is no discernible difference between CIs and assets. Currently, Ivanti Neurons RBVM/ASOC/VULN KB supports creating tickets in the form of Incidents. Namespace to install BMC Helix IT Service Management. Elevate the Digital Employee Experience with BMC Helix Solutions. Service Type: Deployment. The ticket ID of the previously created ticket is also displayed on this page. IT risk management is a continuous process that has its own lifecycle. Read reviews. Configure your columns, filters, fields and actions for each type of ticket. The Problem Management process focuses on. S. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) CareersBMC Helix Remedyforce is available solely via the Salesforce platform, which offers plenty of built-in and add-on services, but without an on-premises option. To reducHear the findings of the BMC Helix ITSM and BMC Helix Digital Workplace Forrester Total Economic Impact (TEI) Study commissioned by BMC; Ask questions of Forrester ESM and ITSM subject matter experts; Featured Speakers: Julie Mohr Forrester, Senior Analyst. BMC Helix ITSM 21. 06 from the Product version picker. It is one of the biggest and. itsm. ServiceNow vs BMC ServiceNow vs Microsoft ServiceNow vs IBM See All Alternatives. Stops data. For a specific Helix product, use the related Community. Enterprises can infuse and embed predictive intelligence into their existing applications. When opening the Change Effort Log from the Change Management Application it has all of the same features as the other applications. BMC Remedy Service Management is a service management platform that’s available as an on-premise or a cloud-based solution. BMC-Helix-ITSM-REST-API-incident-creation-with-worklog-attachment-is-failing-Unable-to-convert-the-JSON-to-an-object. ITIL compliance. Tickets are easy to view and edit at any stage of their processing. Easier upgrades through cloud-delivery model. BMC Helix offers industry-leading, cutting-edge service. June 18, 2018. Correlating impact and urgency can be easily done in a simple matrix, which can he hardcoded into your ITSM solutions for an easy way to determine service levels and track performance measures when treating. BMC Helix ITSM – Problem Management 20. BMC Helix IT Service Management Deployment 22. BMC Helix ITSM can help IT and business users prioritize and resolve incidents by using artificial intelligence and machine learning (AI/ML) to quickly determine the root cause of a problem, identify events related to the incident, and reduce recovery times for multiple end users. Mitigate risk of penalties. BMC IT Service Management Suite 18. , are registered with the U. BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. It is intended to work on multiple platformsthat use a standards-compliant browser, including both desktop and mobile devices. From the Application Settings list, select Incident Management > Advanced Options > Rules, and then click Open. Steps to take during this phase include: Consider dependencies and integration with other tools in addition to the end-user experience. The future of service management. ICC IT Service Management ApplicationTo overcome this issue we need to modify the deployment configuration files as follows: Go to directory (assuming "/home/git/bmc_deployment_engine" is where your. BMC Helix Multi-Cloud Broker—Support for the use of proxy settings and for extending the expiration time of the bearer token. The BMC Helix ITSM suite provides out-of-the-box ITIL ®-oriented IT Service Management functionality. This patch also includes defect fixes for Remedy Smart Reporting. 0 version. Establishing a timeline and protocol for harder-to-solve problems. BMC Helix ITSM Roadmap. If the BMC Helix Platform was installed with ITSM Insights enabled using the setting in deployment. sbe. and the services are not currently required they may be scaled down using the steps below: Scale down the following deployments and set the number of replicas to zero. Auto-create a message in Microsoft Teams when the incident is updated, an attachment is added or the status changes. Form name. 02. After the email is received into the AR System Email Messages form it gets passed over to the Rule Based Email engine (RBE) for further processing. When extending BMC Remedy ITSM applications, use the standards provided here to define a system code and form code that is unique. e. ServiceNow (ITSM)and BMC Remedy ITSM (known as BMC Helix ITSM) are two of the most popular IT Service Management tools enterprises use. The container host systems must have Linux operating system as the kernel is shared between the host and container. and in other countries. Assign an Access Filter to a report. In order to increase the size of attachments in Remedy/Smart IT Go to AR System Administration Console>> Server Information>> Click on Configuration >> Increase the Max Attach Size to the desired value. Based on the Scorecard Summary, users are very likely to recommend BMC Helix ITSM to others. A user with a valid BMC Helix ITSM account (i. BMC Helix has a 99. We are predominantly a Microsoft shop when it comes to collaboration and we leverage Microsoft Teams, PowerApps and Power Automate a lot. 1 stars out of 10, based on 138 user ratings and reviews on TrustRadius. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. Posts. Incident tickets are triggered when events are detected by your performance management solution. This patch also includes defect fixes for Remedy Smart Reporting. The Incident dashboard displays the Incident Management ticket information. 21. Joseph Mathenge. Unlike ITIL, integrated service management focuses on six core processes that are compatible with all IT service management processes throughout the IT service lifecycle. For more information about BMC Helix ITSM Insights, see Orientation in BMC Helix ITSM Insights documentation. BMC Helix Client Gateway is a prerequisite to ITSM customers, including BMC Helix ITSM, BMC Helix Digital Workplace, BMC Helix Knowledge Management by ComAround, BMC Helix Innovation Suite Apps (Business Workflows, Virtual Agent, Communication Service Providers, Multi-Cloud Broker, etc. BMC Helix ITSM is a service management solution that offers industry-leading capabilities for incident, problem, knowledge, change, release, digital workplace, asset,. 0, these attributes are now stored in the ITSM Foundation instead of the BMC Atrium CMDB. For instructions about creating or editing dashboards, see Configuring dashboards, panels, and queries. Demonstrate standard change management use cases. BMC Helix IT Service Management is a cloud-native SaaS solution leveraging AI and automation to deliver a modern employee experience. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. The ITSM Insights dashboard is available only with ITSM Insights 21. Specify the external IP address to enable external access. To be able to access BMC Helix ITSM from Smart IT, users must have the HelixPlatform User Named license. Example, 'bmc-itsm'. Delivers in the cloud, hybrid, or on-premise option. Service-centric probable cause analysis. For information about dashboard concepts, see Setting. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. S. A Progressive Web Application (PWA) is a type of application software delivered through the web, built using common web technologies. AR System processes all data entered by BMC Helix ITSM applications. AISM is an emerging approach that aims to solve the increasing challenges of traditional IT service management, as we’ll see. BMC AMI Ops: AI-powered mainframe observability suite with actionable intelligence, embedded expertise, and simplified management. 05-Jul-2023. 9 percent SLA and is used worldwide by: Over 1,600 companies. Today, you can apply CMMI to hardware, software, and service. Web-based Training. Remedy IT Service Management - Troubleshooting issues during Load step of Data Management Tool. BMC BMC Software APIs. IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. BMC Helix ITSM. BMC Helix Digital Workplace. Security is an integral part of our software development life cycle. BMC Helix ITSM Incident dashboard. Federal team, and I are thrilled to share that BMC Software achieved Impact Level 5 (IL-5) Provisional Authorization for BMC Helix ITSM and BMC Helix Digital Workplace. 974. , IT Service Catalogs), and where productivity is plateauing (e. Enhancements available in this release: Progressive Web App screens for six more ticket types. In short, it’s taking what works well in IT service management (ITSM) and applying it to the entire enterprise. These trademarks are registered and may be registered in the U. BMC Helix ITSM – Change Management 20. From basic change tasking and. Our team is actively working on resolving the issue. BMC Helix ITSM Insights is an optional component for installation and the resource requirements shown below should be added to the overall infrastructure sizing requirements for your BMC Helix IT Service Management deployment. The following table maps ITIL processes to BMC Remedy ITSM applications. 21. If you are involved in any position in the technology sector, you are familiar with ITSM. Access to Remedy with Smart IT, its capabilities, and data is controlled by Remedy IT Service Management suite application permissions. BMC Helix Portal—BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture and a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. 05 enhancements include: GDPR and the Remedy technology. BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. Model. 1 Beta Program has begun!BMC Blogs covers a wide variety of tech-related topics. Home - Documentation for BMC Helix IT Service Management Deployment 21. Das Incident Management ist eng mit anderen Service Management-Prozessen verknüpft, darunter auch Problem und Change Management. Most ITSM assessments involve collecting internal reports generated by your ITSM processes as well as performing surveys of managers, stakeholders, and relevant staff. Service management (ITSM) offers a comprehensive approach to delivering IT services. For information about dashboard concepts, see Setting up dashboards. g. 08 Patch 1 or later, and also installed the Remedy ITSM Version 18. This involves carrying out a sweep across the network using IT tools to find all the IT assets within the specified environment including hardware, software, virtual instances, cloud components, and smart devices, among others. BMC Helix ITSM does this by automatically collecting. BMC Helix Portal —BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture and a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. The Problem Management process focuses on determining the root cause of a problem, and on using the Change Management process to correct the root cause. Assets is the production dataset that stores the information about all the configuration items (CIs). 02. BMC Helix ITSM 23. BMC Helix ITSM 20. With its depth and breadth of functionality, BMC Helix ITSM met key criteria and received high scores in self-service, knowledge management, and asset discovery. Website. How to Choose ITSM Tools. For more information, see Adding or removing licenses. Based on the Scorecard Summary, users are very likely to recommend BMC Helix ITSM to others. Smart IT provides the next-generation user experience that makes it easier to create tickets, view related items like tickets, assets, or knowledge articles, and update profile information. The Incident dashboard displays the Incident Management ticket information. Its comprehensive functionality, customizability, user friendly interface and reporting capabilities has contributed to optimizing IT service management processes within the organization. , XLA), what’s in the Trough of Disillusionment (e. These three practices overlap and build on each other, from individual projects to common practices, processes, and shared knowledge to strategic and financial project management. Eliminate over-provisioning and under-provisioning, and their associated costs. ; Click Browse to navigate to and select the Publish BMC Helix ITSM Incident and Work-notes to a MS Teams Channel Update. < 1 minute read. A complimentary copy of the 2022 Gartner Magic Quadrant for IT Service Management Tools report is available for download here. BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. 22. 08, 20. Service management (ITSM) offers a comprehensive approach to delivering IT services. Please refer to Service location for available datacenter locations. The first step to enabling dynamic service modeling is to ingest data from sources across your. These ITIL-compliant applications automate the incident and problem management processes to enable IT to respond quickly and efficiently to conditions that disrupt critical services. Measure the success of your configuration management process or policy with pre-defined KPIs. We continually update and add to our Guides. WBT 4 . 05: BMC Helix ITSM; BMC Helix ITSM: Smart IT; BMC Helix ITSM: Smart Reporting;. Internet of Things (IoT) scale automation. 2. The automation of IT has always been a core focus for the service management industry. As an administrator, in ITSM, open the Centralized configuration. Cognitive service enabled through the platform will allow developers to leverage AI capabilities in the context of their. 170 in-depth reviews from real users verified by. ITIL provides a set of best practices and a framework for implementing an ITSM environment. The Features Scorecard Summary, an aggregate of the user reviews, indicates that BMC Helix ITSM scored the highest for its expert. To go deeper on ITSM metrics and KPIs, explore the BMC Service Management Blog and these articles: Introduction to Critical Incident Response Time (CIRT): A Better Way to Measure Performance; MTTR Explained: Repair vs Recovery in a Digitized Environment; Pitfalls of Choosing the Wrong IT Service Desk Metrics; Top 5 Service Desk Metrics With its depth and breadth of functionality, BMC Helix ITSM met key criteria and received high scores in self-service, knowledge management, and asset discovery. 00. With the "per named user - SaaS" unit of measurement, each named user accessing the application has an assigned license that is not available to other users. For more information about dataset, see CMDB Orientation. 05 enhancements. . Our mobile. The service roadmap contains a list of all your services. Paul Cant, BMC’s Vice President of International Sales, said, “The Kingdom of Saudi Arabia is a pioneer of the digital economy in the region and one of the biggest markets for IT services. Taking the exam and pursuing certification is optional. For information about creating namespaces to install BMC Helix Platform services and EFK, see Setting up the installation environment. BMC Helix Digital Workplace Studio empowers enterprises to build custom experiences, microsites, and persona-driven journeys to improve employee engagement, productivity, and resolution times. 3. 21. Configuration management is intended to realize the following goals for IT projects, regardless of your ITSM framework: Defining, identifying, and understanding configuration dependencies between assets. Created On Nov 7, 2022 by Gina Fevrier; 257 Views; The BMC Helix ITSM 23. In 2023: the BMC ITSM UX is from 2005, the UI is 2013. I recommend reading this before plunging into ITIL or other ITSM bodies of knowledge. Oracle Cloud Infrastructure. Avoid creating a single SLA for your entire service catalogue. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. This patch consolidates all the Hot Fixes delivered for Remedy IT Service Management version 18. Define an exhaustive IT strategy. BMC Helix ITSM is a powerful service management platform that improves IT service delivery. It defines important business processes and provides a flexible well-designed framework that can be tailored to the specific. 08. Normal changes sit happily in between those two extremes. BMC Helix ITSM on AWS (DoD Impact Level 5) - Service Desk Concurrent User License. Release notes and notices. You will get a lot of new features and capabilities with the improved user experience. In 2023: the BMC ITSM UX is from 2005, the UI is 2013. Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches. Increasing employee satisfaction. The Features Scorecard Summary, an aggregate of the user reviews, indicates that BMC Helix ITSM scored the highest for its expert directory. It is also a perfect primer for. BMC Software offers industry-leading, predictive IT service management solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, a hybrid. Learn more about installation in the Deployment overview. 5 minute read. This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT. 3. PMI plainly spelled it out in the sixth edition PMBOK guide when it wrote: Program and project management focus on doing programs and projects the “right” way; and portfolio management focuses on doing the “right”. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort.